Shipping Policy

For orders, shipping fees will be based on the package weight, package dimensions, delivery destination, and shipping method.

The shopping cart on Friends.sawtoothavalanche.com automatically computes shipping costs and is linked directly to shipping carrier calculators. We do not charge handling fees or pad our calculated shipping rates.

Friends of the Sawtooth Avalanche Center reserves the right to notify you of any additional shipping charges necessary to deliver your order. We do our best to ensure that shipping is accurately calculated in your shopping cart at the time of purchase; however, at times, it may not be possible to do so accurately (e.g., rural delivery locations or living on an island). Should this occur, you’d be notified of any additional charges necessary to deliver your order. If you are notified of any additional charges, you will have the right to modify or cancel your order for a full refund.

Shipping Methods and Transit Times

Friends of the Sawtooth Avalanche Center strives for excellent fulfillment rates. The processing and ship window averages about three days after payment is received.

If you order more than one item, we’ll make every effort to send available items together. If we decide to break your order into multiple packages, you will NOT incur any additional freight/shipping charges. Tracking information will be sent to the email address provided on the order for each portion of the shipment.

When selecting shipping options, please be advised that these options are promised from the time of shipping, not from the time the order was submitted. Please understand that it takes time to process the payment, pick your order from the warehouse, securely pack it in a box, label it, and get it ready for shipping. The shipping times below refer to items labeled with an availability of In Stock. In stock items typically ship within 3 business days.

We ship via UPS and other common carriers that provide insurance and tracking. Small items may be shipped via USPS. Some shipments must be signed for, while others may be left at the driver’s discretion.

*Any expedited order (2nd Day Air, Next Day Air, Overnight) placed after 11 AM MST should be confirmed via email at info@sawtoothavalanche.com to prevent any unexpected delays caused by missing the same day shipping window. Some locations will require additional transit time.

UPS will make three attempts at a successful delivery. If the receiver is unavailable to accept the delivery, the shipment will be returned to the Friends of the Sawtooth Avalanche Center after the third attempt.

Order Tracking

Once an order has been shipped, an order confirmation will be sent to the email address on file with the tracking number for the order. If your order is fulfilled in more than one shipment you will receive multiple shipment confirmations with tracking for each portion of your shipment.

Click on the tracking link in the email to follow the shipment of the package on the carrier’s website. If you did not receive a tracking number by email or need to confirm the tracking information, please contact us at Info@sawtoothavalanche.com

Order Processing

Immediately after placing an order with Friends of the Sawtooth Avalanche Center, an order confirmation will be sent to the email address provided.

We try our best to get orders processed as quickly as possible. Most in-stock items are shipped within 24–72 business hours. Orders placed over the weekend are received and processed as soon as possible on Monday morning.

Each order placed on Friends.sawtoothavalanche.com goes through our processing department before it can be shipped. If three or more business days have passed since you submitted payment and you have not received an email with tracking information, please log in to your account to track your order(s) and/or contact us at info@sawtoothavalanche.com

First, please check that your email address was entered correctly. If it’s correct, please check your spam folder to make sure the order confirmation and tracking information weren’t filtered out of your main inbox by your email settings.

Refused Shipments

You will be responsible for full freight charges and applicable fees going both ways and a minimum 20% restocking fee for shipments that are refused for any reason other than the shipment was damaged in transit (not applicable to items damaged in storage) or if the shipping error was made by Friends of the Sawtooth Avalanche Center.

Shipping to an Alternate Address

Orders with different billing and shipping addresses may require longer processing times due to additional verification procedures. The added verification and processing time are in an effort to protect our customers and Friends of the Sawtooth Avalanche Center from online fraud in a card-absent environment.

Providing inaccurate or false information may result in additional delays as we attempt to verify the provided information.

If a request to change the shipping address is made after the package ships, it will be subject to an Address Intercept Fee imposed by the shipping carrier. The amount of the fee varies according to the shipping carrier and the destination of the package. Please be aware that not all shipping carriers will accept address intercept changes. This policy is in accordance with the security measures and agreements made with our third-party shipping companies.

If incorrect shipping information is given, it may result in your order being delayed to the desired destination.

Damaged Shipments

Please inspect all shipments carefully for damage or missing items prior to signing for them (if required). In the unforeseen event your shipment arrives damaged, please report any damages or missing items to the delivery driver, note any issues on the delivery receipt, and contact Friends of the Sawtooth Avalanche Center immediately at info@sawtoothavalanche.com

Back-orders

In the unlikely event we are unable to ship your order completely, we reserve the right to ship the stock we have and back-order the items we’re unable to ship. You will not be charged additional shipping charges for the back-ordered item(s).

If an item you ordered is out of stock, we will attempt to contact you. We will let you know when the item is expected to be available again and will give you the option of waiting for the item to ship or having the order removed from your order for a refund.

Back-ordered items are charged in full at the point-of-sale, just like in-stock items. This reserves the item with the manufacturer, or, in some cases, to reserve an item that’s made to order.

To cancel a back-ordered item, contact customer service via email to info@sawtoothavalanche.com and we can further assist you.

Signature Required

Due to the valuable contents of some shipments, Friends of the Sawtooth Avalanche Center may require a signature upon delivery. Such guidelines will not be overruled upon the customer’s request. Please understand that this is a security measure taken by our company to guarantee excellent service and to ensure the safe delivery of each package to the correct recipient. Many of our third-party shipping carriers require signatures upon delivery to protect against fraud and theft. Customers may request a signature upon delivery by emailing Friends of the Sawtooth Avalanche Center Customer Service at info@sawtoothavalanche.com

Your Order Shows Delivered but You Don’t Have It

If your tracking number shows delivered on the shipping company’s website but you don’t have it, please do the following:

• • Check the area around your home for the package and ask anyone it may have been left with.
  • If the package is not found, please contact us at info@sawtoothavalanche.com as soon as possible.

Occasionally there may be a mix-up in the warehouse, and you may have received an incorrect tracking number. If the tracking number is correct, we will contact the shipper to report a missing package.

Friends of the Sawtooth Avalanche Center cannot be held responsible for packages stolen from the delivery address so please be sure to ship to a secure location!

Shipping Disclaimers

There are rare and unforeseen events out of our control that may affect shipping times. Severe weather conditions, catastrophic events, or failures by our delivery partners can cause unexpected delays.

Most carriers will not ship to PO Boxes. If you enter a PO Box for your shipping address, we will contact you for an alternate delivery address.